Frequently asked questions about Senstroke
What is Senstroke ?
Senstroke is an innovative solution that allows you to play drums on any surface in a realistic way.
We invite you to visit our product page to learn more about the features offered by sensors.
Where can I buy Senstroke sensors ?
Senstroke sensors are available on our website at https://www.senstroke.com/shop-store/ and in our partners shops.
What is the possible delivery area ?
We deliver internationally, worldwide.
What are the delivery times ?
3 to 4 days to Metropolitan France
3 to 5 days inside the European Union
5 to 10 days outside the European Union
What payment methods do you accept ?
We accept payments by Paypal and credit card.
How to contact Senstroke after-sales service ?
For any questions or information, do not hesitate to consult our Redison Forum.
In case of problems with the sensors, we invite you to send us an email to this address: firstname.lastname@example.org
What is the withdrawal period ?
You have 14 days after purchase to return the sensors to us for a full refund.
The warranty is one year from the date of purchase, this period may vary according to the country (see our general conditions of sale)
For any information regarding a return, please contact us by email at the following address: email@example.com
Is it air drumming ?
No, absolutely not. Senstroke uses a patented and unique technology that allows you to play drums on a surface of your choice. We are able to offer the real sensations of drumming, including the bounces, in a nomadic way.
How does Senstroke work ?
Simply connect Sensors Bluetooth sensors to our dedicated application and define a play area for each element of the virtual drum kit. For more information on the procedure to follow, go to our setup page.
What do I need to use Senstroke sensors ?
A pair of drumsticks size 7A or 5A.
A solid playing surface: training pads, cushions, books, tables, furniture, etc.
A smartphone or tablet using an operating system greater than or equal to IOS10 or Android 6.0
An Internet connection to download the Senstroke application and the Senstroke Updater sensor update application.
Can I use Senstroke sensors with my drumsticks ?
To prevent damaging the sensors, we recommend using 5A or 7A drumsticks.
Can I use Senstroke on all surfaces ?
The sensors can be used on almost any solid surface you can imagine. It is preferable to avoid surfaces that are too hard for the wrists and that may damage the sensors. We also advise against playing in a metal charged environment, as this may destabilize the sensors.
What applications are required ?
We use two applications to operate the sensors correctly. The Senstroke application will be used to configure your drum kit by assigning a zone to each drum cell, and the Senstroke updater application will allow you to keep your sensors up to date.
What is the configuration required to use Senstroke ?
In order to use the application optimally, we recommend a smartphone or tablet using an operating system greater than or equal to IOS10 or Android 6.0.
Can I use the sensors with other DAW ?
It is possible to use the sensors, once configured, with most DAW that accepts MIDI via Bluetooth.
If you are working with Windows 10, here is how to connect Sentroke to your computer.
More tutorials will be available soon.
Is my smartphone (or tablet) compatible?
All IOS device with IOS 10 or Higher are compatible.
For Android please have a look to our Android Supported devices page to know if you can use with good conditions Senstroke.
Can I use Senstroke sensors if my smartphone is not powerful enough ?
If you encounter latency issues when using the sensors, or if your smartphone shows high latency expected in our application, you can connect sensors directly to MacOS and Windows by reading our various Senstroke tutorials.
Can I use Senstroke if I am left-handed ?
For the moment, the beginner mode is by default configured for a right-handed drummer : snare drum in the center, hi-hat on the left and ride cymbal on the right, but the advanced mode allows you to configure your kit in a totally customized way.
It is therefore quite easy to configure a left-handed drumkit in advanced mode.